SHIPPING POLICY

The Hidden JEM

We’re committed to getting your order to you as quickly and smoothly as possible.

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Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Orders placed after business hours will begin processing the next business day.

Shipping Rates & Delivery Time

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery time once shipped is 3–7 business days within the United States.

Please note: delivery times are estimates and may vary due to carrier delays beyond our control.

Free Shipping 

We offer free standard shipping on orders over $75 within the United States.

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking information.

Please allow up to 24 hours for tracking to update.

Incorrect Address Disclaimer

Please ensure your shipping address is entered correctly at checkout.The Hidden JEM is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

Lost or Delayed Packages

Once an order has been shipped, The Hidden JEM is not responsible for lost, stolen, or delayed packages caused by the carrier.

If your package is marked as delivered but not received, please contact the shipping carrier directly.

Questions?

If you have any questions about shipping, please contact us at: jake@shopthehiddenjem.com