Refund policy

Questions about fit or returns?  We're happy to help before you order.  Ask on our Chat box in the lower right corner of your screen, We'll do our best to help.

Returns & Exchanges

We hope you love your purchase from The Hidden JEM. If for any reason you are not completely satisfied, we are happy to offer store credit under the guidelines below.

Returns

• Returns must be initiated within 14 days of delivery
• Items must be unworn, unwashed, and in original condition with tags attached
• Items showing signs of wear, damage, odors, or makeup will not be accepted
• Approved returns are issued store credit only
• Store credit is delivered via email and never expires

 

Final Sale Items

• Sale or discounted items
• Accessories
• Intimates and bodysuits
• Hats
• Previously Loved

Return Shipping

• Customers are responsible for return shipping costs
• Original shipping charges are non-refundable

To initiate a return I have attached a link for a Self-Return option

 https://account.shopthehiddenjem.com

If you have any questions or concerns you can email us at

 jake@shopthehiddenjem.com with your order number.